Refund policy
Returns & Refunds
We know that happy customers are key to a successful business. That’s why we offer hassle-free, no service charge returns for up to 7 days on eligible orders (within the U.S. only). It’s our way of giving you peace of mind while shopping with confidence!
Return Eligibility:
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Items must be in the same condition you received them — unworn or unused, with tags attached, and in their original packaging.
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You’ll need the receipt or proof of purchase.
How to Start a Return:
Simply contact us at support@glamverra.com to begin the process.
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Please note, items sent back without prior authorization will not be accepted.
For any questions regarding returns, feel free to reach out to us at support@glamverra.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@glamverra.com