Returns & Refunds

We know that happy customers are key to a successful business. That’s why we offer hassle-free returns for up to 14 days on eligible orders within Germany and the EU. It’s our way of giving you peace of mind while shopping with confidence!

Return Eligibility:

• Items must be in the same condition you received them — unworn or unused, with tags attached, and in their original packaging.

• You’ll need the receipt or proof of purchase.

How to Start a Return:

Simply contact us at support@glamverra.com to begin the process.

If your return is accepted, we will provide instructions on how and where to send your package. Please note, items sent back without prior authorization will not be accepted. For any questions regarding returns, feel free to reach out to us at any time.

Damages and Issues

Because we now perform strict quality control checks on all items before they leave our German fulfillment center, we want to make sure your order arrives perfectly. Please inspect your package upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to hygiene and safety regulations, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (opened beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note: We cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return at our facility, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@glamverra.com.