Privacy Policy

Last updated: June 10, 2026

Glamverra ("we", "our", or "us") operates this online store. We are committed to protecting the privacy and personal data of our customers in Germany and the European Union (EU) in accordance with the General Data Protection Regulation (GDPR / DSGVO).

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store, which is powered by Shopify.

1. Data Controller 

The data controller responsible for the processing of your personal data under this website is:

Glamverra Fulfillment Location: Ackerstr. 51, 15732 Schulzendorf, Germany Email: support@glamverra.com

2. Personal Information We Collect

We collect and process the following categories of personal data:

• Contact & Delivery Details: Name, billing address, shipping address, phone number, and email address.

• Financial & Payment Information: Credit card, debit card, or other payment account details, transaction records, and payment confirmations processed securely through our payment gateways.

• Order & Account Information: Username, password, shopping cart contents, order history, returns, exchanges, and customer preferences.

• Communication Data: Any information you provide when reaching out to our customer support team via email.

• Device & Usage Data: IP address, device identifiers, browser type, network connection, and information regarding how you navigate our storefront (collected automatically via cookies and Shopify's infrastructure).

3. Legal Basis for Processing Data (GDPR Compliance)

Under the GDPR, we only process your personal data when we have a valid legal framework to do so:

• Performance of a Contract (Art. 6(1)(b) GDPR): We process your contact details, physical address, and financial data to fulfill your orders, ship packages from our Schulzendorf facility, manage returns, and handle customer service inquiries.

• Consent (Art. 6(1)(a) GDPR): We process your data for marketing emails or optional tracking cookies only if you have explicitly given your consent (e.g., via our cookie banner or subscribing to a newsletter).

• Legitimate Interests (Art. 6(1)(f) GDPR): We process technical data (IP addresses and device info) to maintain website security, prevent fraud, and optimize our store layout.

• Legal Obligation (Art. 6(1)(c) GDPR): We retain accounting records, tax details, and transaction histories to comply with German commercial and tax laws (e.g., HGB and AO).

4. How We Disclose Personal Information

We share your data with trusted third-party service providers who assist us in running our shop:

• Shopify: Our e-commerce platform host, which processes personal data on our behalf to ensure shop functionality.

• Fulfillment & Shipping Carriers: Your delivery data is shared with our logistics partners (e.g., DHL, DPD) to physically deliver packages to Germany and the EU.

• Payment Processors: Your financial data is securely transmitted directly to integrated payment providers to finalize transactions.

• Legal Authorities: We may disclose data if required by applicable European union or national laws to comply with legal processes or prevent fraudulent activity.

5. International Data Transfers

Because our shop is hosted via Shopify, personal data may be transferred outside the European Economic Area (EEA), including to Canada and the United States. To ensure your data remains completely secure, Shopify utilizes recognized data protection mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs), and data routing via countries with confirmed adequacy statuses (like Canada).

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. For example:

• Customer account data remains active until you request deletion.

• Invoice and order transaction histories are legally retained for 10 years to fulfill German tax and commercial obligations.

7. Your Rights Under the GDPR

As an EU resident, you hold the following statutory rights regarding your personal data:

• Right of Access (Art. 15 GDPR): You can request a copy of the personal data we hold about you.

• Right to Rectification (Art. 16 GDPR): You have the right to correct any inaccurate or incomplete personal information.

• Right to Erasure / "Right to be Forgotten" (Art. 17 GDPR): You can request that we delete your data, provided legal retention laws do not apply.

• Right to Restrict Processing (Art. 18 GDPR): You can restrict how we process your data under certain conditions.

• Right to Data Portability (Art. 20 GDPR): You can request a digital copy of your data to transfer to another service.

• Right to Object (Art. 21 GDPR): You have the right to object to the processing of your data based on legitimate interests or direct marketing at any time.

• Right to Withdraw Consent (Art. 7(3) GDPR): If you opted into marketing or tracking, you can withdraw your consent instantly by unsubscribing or modifying cookie settings.

To exercise any of these rights, contact us directly at support@glamverra.com.

Additionally, you have the right to file a formal complaint with your local data protection authority (such as the Landesbeauftragte für den Datenschutz in Brandenburg, Germany) if you believe our data practices violate EU law.

8. Cookies and Tracking

Our website uses cookies to maintain shopping cart data and analyze performance. You can manage your preferences at any time using the cookie banner displayed upon entering the storefront.

9. Contact Us

Should you have any questions regarding our data practices, this Privacy Policy, or your consumer rights, please contact us at:

Email: support@glamverra.com